Guest Services FAQs

What is the required dress for a Guest Services Representative?
What is a day in Guest Services like?
What is the age requirement for being a Guest Services Representative?
Once I am hired, how many hours will I be scheduled to work?
What type of training is needed for Guest Services?

What is the required dress for a Guest Services Representative?
Guest Services Representatives are required to wear designated USNWC staff shirts at all times.  Brand-appropriate shorts are pants are acceptable attire.  Leggings, denim shorts or jeans, sweatpants or any other athletic wear are not permitted.  Secure footwear is required – flip flops are not permitted.

What is a day in Guest Services like?
Guest Services is a fast-paced and dynamic work environment. You will be responsible for multiple tasks and job positions throughout a typical work day.  Positions include Parking, Phones, Retail Sales, Bag Check, Point of Sale, & Hosting, as well as assisting other departments as needs arise.

What is the age requirement for being a Guest Services Representative?
Guest Services employees must be at least 16 years old.  You must be at least 18 years old to perform certain job functions.

Once I am hired, how many hours will I be scheduled to work?
Seasonal employees can expect 15-35 hours per week, depending on the needs of the USNWC, and the staff member’s availability.  We are a year-round operation, but most opportunity for work exists between March and October.

What type of training is needed for Guest Services?
All Guest Services staff will complete a 3 day training course, and must check-off with a manager before being scheduled for shifts.  This training will cover all roles that are required of a Guest Services staff member, as well as provide information on the history of the USNWC & all that we offer.  We also strongly encourage all new staff to participate in all of the activities that we offer, in order to gain experiential knowledge that can be conveyed to USNWC guests.

U.S. National Whitewater Center | 5000 Whitewater Center Parkway | Charlotte, NC 28214 | 704.391.3900 | info@usnwc.org