Are reservations required?
No. Reservations are no longer required. Please check our Activities Schedule if you are planning to raft or kayak to make sure the rapids will be available on the day of your visit. If you have a large group, please call our Group Sales office at 704.391.3900 to make special arrangements.
How long does the rafting last?
The entire experience will last approximately one and a half hours, including the safety talk, gear up/down, boat orientation and time on the water.
When should I arrive?
Please arrive at least fifteen minutes prior to your trip time to allow for check-in and changing.
What is included with the trip?
All rafters will be provided with a PFD (personal flotation device), helmet and paddle. For an additional fee, wetsuits, splash jackets, and booties are available for rent.
Are raft trips guided?
Yes, all raft trips are guided.
Do I need experience? Do I need to know how to swim?
No, you do not need experience, nor do you need to know how to swim. You should, however, be comfortable in and around water.
Can I request a guide?
We cannot guarantee you a specific guide, but we can certainly make note of the request and do our best to match you up when possible.
What is your cancellation policy for large groups?
(1-12 guests) - Cancellations made prior to 7 calendar days before the scheduled trip may be refunded 50% of the total activity cost. Within 7 calendar days, you may reschedule but no refunds will be given. There will be no rescheduling for any cancellations made less than 48 hours prior to the scheduled trip.
(13+ guests) - Cancellations made prior to 7 calendar days before the scheduled trip may be refunded 50% of the total activity cost. You may reschedule up to 7 calendar days before the scheduled trip for no additional fee. No refunds or rescheduling can be accommodated within 7 calendar days.
What if the weather is bad?
You will be wet regardless of the weather! Our trips go on rain or shine. On the rare occasion, we do need to cancel a trip due to weather (lightning, for instance).
What should I wear?
For warmer weather, a bathing suit, shorts and a t-shirt are recommended. Rash guards or quick drying clothing is ideal.
For cooler weather, a bathing suit, rain jacket and or/pants, long underwear, wool shirts/sweaters and warm socks are recommended. Cotton and jeans are not recommended as they will only make you colder.
Wet suits, booties and splash jackets are available for rent. Bathing suits must be worn under wet suit rentals.
Secure footwear with a heel strap is required at all times. No flip flops! Old sneakers, water shoes or sandals with a rubber sole are suggested. If you wear glasses, you will want an eyeglass strap to keep your glasses secure to your face. Come visit our retail store to purchase any of the above items.
Can I tip my raft guide?
Tips are not expected, but always welcome and appreciated.
Is rafting safe?
Rafting is an inherently dangerous sport and there is the potential for injury. All participants are required to go through a trip orientation. All safety procedures will be reviewed by your professional guide. Also, each participant is supplied with a PFD (personal flotation device) and helmet for further safety.
