Guest Services FAQs

What is the required dress for a Guest Services Representative?
What is a day in Guest Services like?
What is the age requirement for being a Guest Services Representative?
Once I am hired, how many hours will I be scheduled to work?
What type of training is needed for Guest Services?

What is the required dress for a Guest Services Representative?
A USNWC Staff polo should be worn at all times and can be purchased at the USNWC Outfitters. Jeans, khakis, and shorts are all acceptable attire. Permitted footwear includes:  tennis shoes, Chaco’s, and other secure shoes – flip-flops are not permitted.

What is a day in Guest Services like?
Guest Services is a fast-paced and dynamic work environment. You will be responsible for multiple tasks and job positions throughout a typical work day. Positions include:  Host, Ambassador, Rentals/Bins, Point-of-Sale, Parking, Phones, Emails, and Retail.

What is the age requirement for being a Guest Services Representative?
Guest Services employees must be at least 16 years of age.  You must be at least 18 years of age to operate a point-of-sale and to work at the parking booth.

Once I am hired, how many hours will I be scheduled to work?
Depending on your schedule and requested hours, seasonal employees can receive up to 40 hours a week.

What type of training is needed for Guest Services?
All Guest Services staff go through a basic training program. We will touch on all specific job positions and requirements. As a Guest Services staff member, you will undergo intensive training on our point-of-sale (POS) software. We will go over basic day-to-day transactions as well as trouble-shooting and unique sales issues. You will also be strongly encouraged to participate in all of the activities the USNWC offers to guests in order to gain experiential knowledge to be conveyed to the public.